Delivery & Returns

Delivery Options

We currently have three delivery options available for all orders - Standard Delivery, Express Delivery & International Delivery.

All UK orders now come with FREE standard delivery (3-5 working days) when you spend just £25 or more. All subscription orders now come with FREE express delivery (1-2 working days).

All international orders come with a discounted delivery rate which is automatically calculated at the checkout, with prices starting from as low as £7.95. We now offer worldwide delivery!

The ViDrate team prides itself on delivering an exceptional product & service. Every order is sent to you directly from our HQ so we can guarantee each order is packed & finished to our very high standards, from our home in Yorkshire, UK‎.

Delivery Times

We have worked very hard to create a process that guarantees the very best quality delivery service for our loyal customers. The ViDrate‎ team prides itself on our impressive delivery service and unbeatable quality! For more details, please see our delivery options and costs table below. Orders will be processed up to 2.30pm each day. Any order placed after this time will be dispatched the following working day.

UNITED KINGDOM

Delivery Options

Delivery Time

What is The Cost

STANDARD DELIVERY

Royal Mail

3-5 Working Days

FREE on all orders over £25. £3.49 under £25.

EXPRESS DELIVERY

Royal Mail

1-2 Working Days

£4.95 - or FREE (for subscription purchases)

Tracked 24

Royal Mail

1-2 Working Days (Tracked & Signature on Delivery)

£6.45 on all orders

Tracked 48

Royal Mail

2-3 Working Days (Tracked & Signature on Delivery)

£5.95 on all orders

International Delivery

We now offer worldwide delivery! All International orders come with a discounted delivery rate which is automatically calculated at the checkout, with prices starting from as low as £7.95.

rest of the world

7-10 working days*

£7.95

*Royal Mail delivery estimates

International Delivery Update

Please Read: Due to the ongoing Brexit negotiations some international delivery orders are taking longer than usual to arrive. Please be advised that some international orders are currently taking an additional 10-14 days to arrive, on top of our advertised delivery timescales. Both ViDrate and Royal Mail apologise for any inconvenience and delay to your order! Also, an additional customs charge can now be added to your order by your local country boarder control. This additional fee cannot currently be controlled by ViDrate and will need to be paid in order to collect your order from your local delivery centre.

Returns & Refunds

ViDrate is happy to accept back any unwanted items supplied to consumers for refund, within 14 days of purchase, providing the following terms are met: - All packaging must be intact so that the item is in a re-saleable condition - You are able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel. - Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund) In the unlikely event of your order being supplied incorrect or faulty, we will ensure it is resolved immediately and with minimal disruption. We pride ourselves on our excellent products and customer service and are confident you will love our products. On any occasion that a refund is requested, we will action a refund as soon as the items are received back to ViDrate. Please note, that depending on your bank provider, a refund may take up to 5 working days for your refund to show in your account.

Your Order

All items are dispatched using a Royal Mail delivery service. If you have not received your parcel within the advertised period from receiving your dispatch email, please contact us via: - Email: hello @vidrate.co.uk, or Live Chat via our website (Mon-Fri 08h30 - 17h00).

Exchanges

ViDrate is happy to exchange any unwanted items supplied to consumers, within 14 days of purchase, providing the following terms are met: - All packaging must be intact so that the item is in a re-saleable condition - You are able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel. - Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund) - An additional £2.99 delivery charge will be covered by the customer for ViDrate to deliver the new exchanged items.

We also do strongly recommend you visit our online ViDrate Facebook Community. Very often we have members who are looking to swap flavours with other members - well worth taking a look...who knows, you might even join our friendly community!

Undelivered Items

In the unlikely event Royal Mail cannot deliver your item & you do not collect it from your local Royal Mail collection office in the required time, your order will be returned to ViDrate. At this point, we offer 2 resolutions: - Your order can be re-dispatched (customer pays £3.49 for new delivery) - Your order can be refunded (minus the original delivery cost highlighted in the table above).

VAT

All orders within the EU VAT area include VAT at your local standard rate. If you are ordering from the Channel Islands, please select your country as Guernsey/Jersey (not the UK) when ordering, to ensure you are not charged VAT.