Subscription FAQs

Is this real? Why is my first month free?

Yes, it’s 100% real! Our founders, Nick & Rob, started Vidrate to make staying hydrated easy, enjoyable, tasty, and beneficial—without compromise. With costs rising and so many expensive options out there, we don’t want you committing to a big purchase before trying our sachets and seeing why everyone’s hooked. (Spoiler: our community is obsessed!)

Here’s the thing: we believe in our product so much that we’re the only brand in our market that offers a deal this generous on something this high-quality. That’s how sure we are you’ll love Vidrate.

I’ve just claimed the First Month Free offer—what happens next?

First off—thank you! We’re excited that you’ve joined the Vidrate family. Your hydration game is about to get a serious upgrade, and we can’t wait for you to dive into your first box.

Step 1: Activate Your Account

As soon as you placed your order, we sent you an “Activate Your Portal” email. Inside, you’ll find a quick link to set up your account.

This step is key—your portal is where you can:

  • Update the flavours in your bundle
  • Change your delivery address
  • Pause, skip, or cancel future orders

Basically, it’s your hydration HQ.

Step 2: We Pick, Pack & Ship with TLC

Our in-house team aim to dispatch your order within 2 working days. Officially, our delivery window is 3–5 working days, but truth be told, it’s often quicker.

Keep an eye out for your handwritten note tucked inside—because we put genuine TLC into every single order. This personal touch is something our co-founders, Nick & Rob, have made a priority since day one!

Step 3: Sip, Enjoy & Find Your Favourites

In just a few days, you’ll be taste-testing a variety of our best-selling flavours. This is your chance to find your perfect fit. We make every sachet with customers (and your taste buds) in mind.

Step 4: You’re in Control

Our in-house team aim to dispatch your order within 2 working days. Officially, our delivery window is 3–5 working days, but truth be told, it’s often quicker.

Keep an eye out for your handwritten note tucked inside—because we put genuine TLC into every single order. This personal touch is something our co-founders, Nick & Rob, have made a priority since day one!

And that’s it! No fuss, no complications—just hydration made simple, flexible, and fun. Welcome aboard.

Helpful Info

  • 1) Head to the top right corner of the website and click “Account”.

    2) Enter your email and password to log in. (Pro tip: This is the same email you used when signing up for your Vidrate subscription.)

    3) Once logged in, you’re officially in your customer portal—your hub for all things Vidrate!

  • 1) Click “Account Info” to edit your name, email, or password.

    2) Make your changes and hit “Save”.

    3) Keeping your info up to date ensures we can always deliver your hydration fix on time!

  • 1) Go to “Manage Subscription”. Here you can:

    • Swap flavours – try something new or mix it up for the week!
    • Change bundle size – perfect for when you want more or fewer sachets.
    • Pause or skip a delivery – because sometimes life happens.

    2) Click “Update” to save your changes, and your next box will reflect your updates.

    • Within “Manage Subscription”, select “Edit Address”.
    • Type in your new address, double-check it, and click “Save”.
    • Voila! Your hydration will arrive exactly where you want it.

    • Navigate to “Order History” to see all your past boxes.
    • Each order shows the flavours, date, and status—handy for reordering favourites.
    • Want a refresher on what you loved last month? It’s all right here!